“Manhattan Car Services” is a transportation company that has some rules and regulations that users of its services and/or its website(s) must follow. These rules and regulations include the following:

1. Compliance with laws and regulations: User access to and use of the site(s) is subject to all applicable international, federal, state and local laws and regulations.
2. Acceptance of terms and conditions: By accessing the site, making a reservation, or using our service(s), you acknowledge and accept the terms and conditions of “Manhattan Car Services”. You also authorize the company to charge your credit card in full or part for your reservation, including charging your credit card in full for the reservation should you be considered a “No-Show”, or where service is deemed rendered whether you enter the vehicle or not.
3. Credit Card/Voucher Presentation to Chauffeur: All clients are required to present their chauffeur with the actual physical credit card provided at the time of booking/payment along with a valid government ID. However, a signed 3rd party authorization with required documents, activation of a personal or corporate account with all required documents received, or authorization online by filling out our website reservation form or message form is an alternative.
4. Wait Time for (Point to Point Transfers): We provide up to fifteen minutes grace period at pick-up before waiting time charges apply at the hourly rate of the vehicle, which is billed in fifteen minutes increments once the minimum time limit is passed.
5. Wait Time for (Airport Arrival Transfers): For wait time charges, quotes, and fares please contact us. We provide up to 30 minutes of free waiting time for domestic arrivals (up to 45 minutes of free wait time for International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to deplane and obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes of your plane landing (or 45 minutes for International Arrivals requiring Customs Clearance), you will be considered a “No-Show” and you will be charged in full for the reservation.
6. Hourly Reservations and Posted Minimums: Hourly orders are billed according to the number of hours you ordered the vehicle for, and then in fifteen minutes increments thereafter. Minimum posted number of hours; it is only the minimum number of hours we will accept an order for, not what you will be billed for. Reductions in the amount of time ordered are not permitted once an order is confirmed.
7. Deposit Policy: A deposit of 25% of the total initial price is required to hold the vehicle. The balance in full will be due if you fail to cancel by the given time frame or were considered a “No-Show” at pick-up time.
8. Change Policy: A change fee of $25 may apply if you make a change for less than 4 hours. All changes are subject to availability. All changes must be received by phone. Changes cannot be made with chauffeurs or online. If a change cannot be accommodated and results in a cancellation, you will be charged in full for the order.
9. Cancellation Policy: If you cancel by the given time frame, the balance is waived. If you fail to cancel by the given time frame, you will be charged in full for the order. Cancellations are accepted by phone only. Round-trip orders must be canceled as two separate orders.
10. Rates & Billing: All rates are subject to audit after order completion, including actual road tolls, parking fees, airport fees, additional stops, wait time, etc. Hourly jobs are billed by the number of hours you ordered the vehicle